Frequently Asked Questions (FAQ)

Ordering Process

  1. How do I place an order?

    • To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

  2. Can I modify or cancel my order after it has been placed?

    • Once an order has been submitted, it enters our processing system immediately. Therefore, we are unable to modify or cancel orders once they have been placed.

Shipping

  1. How long will it take for my order to ship?

    • Orders are typically processed and prepared for shipment within 1-3 business days after payment is received. Please allow additional time for delivery based on the shipping method selected and your location.

  2. Do you offer international shipping?

    • At this time, we only offer shipping within the United States. We do not offer international shipping.

Returns and Exchanges

  1. What is your return policy?

    • We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items for a refund or exchange. Items must be returned in their original condition and packaging.

  2. How do I initiate a return or exchange?

    • To initiate a return or exchange, please contact our customer service team at Info@fafounavarietyproducts.com with your order details. We will provide you with instructions on how to proceed with your return or exchange.

Product Information

  1. Are your products cruelty-free and environmentally friendly?

    • Yes, we are committed to offering products that are cruelty-free and environmentally friendly. We carefully select brands and products that align with our values and standards.

  2. Do you offer organic or natural products?

    • Yes, many of our products are organic or contain natural ingredients. Please refer to the product descriptions for specific details about ingredients and certifications.

Contact Us

  1. How can I contact your customer service team?

  2. What are your customer service hours?

    • Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM (EST) and Saturday from 10:00 AM to 4:00 PM (EST).